Success stories backed by operating data

Education & universities

Waddah Al-Razi — Al-Razi University

Client: Al-Razi University, a higher education institution.

Challenge: Students and visitors contact the university through several platforms, creating a need to organize conversations and make information about university services easier to reach.

Solution: We developed Waddah Al-Razi as an AI assistant that connects communication channels in one system, answers questions about university services and procedures, and guides people through inquiries and registration.

Results in numbers

• 18,966 contacts recorded in the operations dashboard.
• 463,749 messages recorded across communication channels.
• 5 channels added to the system for communicating with users.

Figures from: Al-Razi system analytics dashboard, October 5, 2026. Figures are cumulative as of the screenshot date.

Banking

More organized customer communication — Al-Qasimi Bank

Client: Al-Qasimi Bank.

Challenge: Customer conversations arrive through multiple channels, creating a need for a clear, organized way to follow up.

Solution: Bringing communication channels into one experience helps the bank manage inquiries and follow up on messages in one place.

Results in numbers

• Approximately 5,000 customers within the service's reach.
• More than 90,300 messages across communication channels.
• 3 channels for customer communication.