All your customer conversations in one place

The challenge

• Customer messages are scattered across many channels, and some get lost.
• Replies are slow, and nobody answers outside working hours.
• It's unclear who owns each conversation or how the team is performing.
• The same questions come up every day.

How it works

1. 01The customer sends a message on any channel.
2. 02DarAI understands the request and searches your organization's knowledge.
3. 03It replies instantly, or hands the conversation to the right employee with full context.
4. 04It carries out the required action and logs everything in reports.

Features

• Unified inbox: text, images, voice notes and files in one interface.
• Smart replies: understands customer intent and conversation context, and suggests replies to agents.
• Knowledge base: upload your documents so the assistant answers from them accurately.
• Team management: conversation routing, role-based permissions and per-agent performance tracking.
• Unified customer profile: a complete history for every customer across all channels.
• Automation: rules that trigger actions and call your systems automatically.
• Menus and buttons: interactive menus linked to your services and data.
• Reports: response times, open and closed conversations, and the most frequent questions.

Who it's for