Last updated: October 6, 2026
Authentication and access controls
Authentication, roles and permissions control access to platform functions, including permissions for operations such as data export. This does not imply an independent security audit of the permission system.
Tenant separation
DarAI uses logical tenant separation through organization identifiers in its multi-tenant system. This describes logical separation, not dedicated physical infrastructure or storage for each customer.
Monitoring and logs
The platform uses monitoring, tracing and alerts to observe system health, performance and operational events. Operational logs do not imply a comprehensive or immutable audit trail for every operation.
Backups
Periodic backups are made, usually daily, with scope determined by the deployment environment. Current coverage includes parts of the data such as MongoDB and Redis and does not necessarily include every data store and file. Retention and restoration arrangements for each organization are defined in its service agreement. This page does not provide a comprehensive disaster recovery guarantee.
Encryption and scope of assurances
External endpoints use HTTPS, while TLS does not cover every internal connection. Comprehensive encryption at rest, including backup archives, is not established. ISO 27001 or SOC 2 certifications and independent penetration tests are not claimed without evidence.
Reporting a security concern
Contact PRIDEA with a short description and information useful for locating the concern, without sending secrets or customer data. Monitoring and alerts exist; a written, approved incident response procedure is being completed.
Contact PRIDEA
For inquiries, privacy requests and support, email us or use either phone number.
[email protected]+967 775 451 608+967 773 989 264Contact page →